TrackInform Privacy Policy

Privacy Policy

Effective Date: Feb 5, 2025

At TrackInform (“we,” “us,” or “our”), we respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you use our Shopify application (“the App”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By installing and using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information from Merchants

• Shop Domain: To identify and connect to your store.
• Email Address: For communication and support purposes.
• Timezone: To ensure accurate time-sensitive functionalities within the App.

b. Order Information

• Order IDs: To track and manage orders within the App.

c. Fulfillment Information

• Shipment Status: To monitor the status of your shipments.
• Tracking URL: To provide direct access to shipment tracking.
• Tracking Number: To uniquely identify and track shipments.

Note: We do not collect any personal information about your customers, such as names, addresses, or contact details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Tracking: To monitor orders and identify potentially late or lost shipments.
• Service Improvement: To enhance the functionality and user experience of the App.
• Communication: To send necessary updates and respond to your inquiries.

We do not use your data for marketing purposes.

3. Data Sharing and Disclosure

• We do not share your information with any third parties.
• We do not use any third-party services or APIs that have access to your data.

4. Data Retention

We retain collected data for a period of six (6) months, after which it is securely deleted from our systems.

5. Data Security

We implement robust security measures to protect your data:

• Encryption in Transit: All data transmitted between your Shopify store and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Encryption at Rest: Data stored on our servers is encrypted to prevent unauthorized access.
• Secure Cloud Storage: All data is stored securely in the cloud with industry-standard protections.

6. Your Rights

You have the following rights regarding your information:

• Access: You can request a copy of the data we hold about you.
• Deletion: You can request the deletion of your data at any time.

To exercise these rights, please contact us at support@trackinform.com.

7. Cookies and Tracking Technologies

The App does not use cookies or similar tracking technologies.

8. International Data Transfers

All data collected through the App is processed and stored securely on servers located in the United States. We do not transfer your data internationally. By using the App, you consent to the processing and storage of your data in the United States.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:

• Sending an email to the address associated with your account.
• Updating the Privacy Policy on our website at https://trackinform.com/privacy.

Your continued use of the App after such modifications will constitute your acknowledgment of the modified Policy and agreement to abide and be bound by it.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@trackinform.com

By using the App, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.